Offline, again

Today again, I sent an e-mail to the helpdesk, reporting yesterday's service breaks. Previously, they phoned me back, not today. I have not received an e-mail response for months, telling that they have (1) received my problem statement, (2) telling the follow-up number for the "call" and (3) promising to do something - this does not seem to be part of Luxembourg Online's business culture.

What seems to lack in this holy union of Luxembourg Online and Eltrona is any sort of transparency. If it is so difficult to provide a reasonable service between 18-22 on working days, then just tell it!

As the log files of today tell, the service was down again around 17.30 local time. Who knows what follows this evening... And as so often, the connection fell again while I was writing this report!
Signal to Noise Ratio 22.5 dB
Power Level -13.3 dBmV
Frequency 0 Hz Down

Thursday 24 June 2010