These offline guys keep on surprising me!
I still happen to have a free e-mail account with Luxembourg Online. I acquired it years before I entered into the most frustrating customer relationship that is described elsewhere in this blog.
Now they have fucked up my e-mail folders for the second time in a couple of years. The previous time they fought hard and succeeded in saving the subject fields and addresses of the correspondents. - This time everything was gone, all private folders just disappeared. Off course, there was no apologizing message from the help desk – I had to find it out myself. They were though kind enough to answer my request and it did not even take ages, just a couple of days. Chapeau, Luxembourg Online!
In practically all data processing teams, they have a good practice of taking backups, in the past it was often on tape – today probably on magnetic disk and possibly using a redundant array of inexpensive disks (RAID system). Tapes used to be taken sometimes weekly for non-critical data, daily for production systems. I really think that these offline guys have backups as well. They are just too lazy and arrogant to provide any help or support to those inferior beings called customers. Even if the backup had been one month old, the difference between it and full recovery would have been insignificant.
Here the authentic exchange of messages:
"Date: Sat, 08 Oct 2011 17:28:48 +0200
From: helpdesk@internet.lu
Reply-To: helpdesk@internet.lu
To: kenlie@internet.lu
Bonjour,
Nous vous confirmons réception de votre courrier életronique.
Malheureusement, suite a des problèmes avec le serveur mail, les dossiers perdu ne peuvent plus être récuperé.
Nous nous tenons a votre dispositions pour tout autres questions.
Cordialement
Luxembourg Online Sa"
"---------- Message original ----------
Received: from nnn.nnn.nnn.nnn by nnn.nnn.nnn.nnn
INC_SMTP_SERVER 2.57;
Thu, 06 Oct 2011 13:11:16 +0200
Date: Thu, 06 Oct 2011 13:11:15 +0200
Received: from nnn.nnn.nnn.nnn by nnn.nnn.nnn.nnn INC_SMTP_SERVER 2.56; Thu, 01 Jan 1970 00:00:00 GMT
From: kenlie@internet.lu
Reply-To: kenlie @internet.lu
X-Mailer: INCSMTP 2.56
Message-Id: 1493420652-1606929827-571491328@INC_SMTP_SERVER
MIME-Version: 1.0
To: helpdesk@internet.lu
Subject: Dossiers perdus
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Messieurs,
Tous mes dossiers de courriel ont diapparus.
Comment les retrouver?
kenlie
---------------------------------------"
