In my letter I suggested an arbitration of the end of the contract in such a way that the cancellation would take effect at the end of May, two weeks after the delivery of the cancellation letter. In that case, I promised to pay the April invoice immediately - in the case of non approval of my suggestion, I would make an appointment to the local consumer organisation. As a justification for such mediation, I mentioned the fact that the quality of the service is bad. The summer-time service has not improved despite the intervention of the Eltrona technician almost a year ago.
The technical provider of the cable connection is Eltrona. Because my main reason for the Eltrona subscription has been the possibility to have fast internet connection, I cancelled the cable-TV connection as well.
In the past, there were two options to have fast internet connection in Luxembourg: PT line + ADSL or Eltrona/Coditel + ISP. As in our household, we had more use for the cable television than for the PT line, we opted for the cable television option in 2003. Now the situation has improved and Orange now suggests an ADSL service using the PT network but without the PT subscription. And it works!
So, I decided to cancel the subscription of Eltrona as well, suggestion a similar arbitration as with Luxembourg Online, paying for the service that I consume by the end of April. The General Conditions of Eltrona are much less in favour of the consumer, so in the worst case I may still have to pay the 2011 subscription.
By the way, on sunny afternoons the picture of the ELtrona cable TV is very bad in this address. This concerns particularly the channels at the lower range of the frequency spectrum (e.g. RTL Lëtzebuerg).
Only Luxembourg Online answered to my letter.In vain, because the answer was the wrong one.
Next, I will discuss the case with Union Luxembourgeoise des Consommateurs, an organisation that has been very helpful in the two cases for which I have asked their support during the last 5 or so years when I have been their member.
After that, I will most probably pay one or two of the remaining Luxembourg Online invoices and the subscription 2011 for Eltrona, or a part of it. And continue watching Caroline Maart behind random specks for another 7 months.
